Dolce Vita Premium Cakes Pty Ltd ® 2016 | FAQs | Returns Form

HOW TO ORDER

1. Browse through our website

2. Select your cakes & Treats

3. Place your order by phone or online

4. Specify pick up or delivery

5. Receive a phone call from us for payment and confirmation.

DELIVERY INFORMATION

Monday - Saturday (Except Thursdays)

Delivery fee is various, $15 (Melbourne CBD & Inner North areas) and up to $25 delivery fee depending on your location. There will be surcharge of $7 for Saturday delivery. Please note that delivery time cannot be guaranteed.

ONLINE ORDER AND CUT OFF TIMES

Order on Monday to Friday from 9am - 2:30pm (AEDT) for next day pick up or delivery*. We are closed on the weekends. 

Order Friday for Monday pick up/delivery. No orders will be accepted during weekends for Monday pick up/delivery. If you want to serve your cakes on the weekend, please order ahead (Mon-Thurs) for Friday pick up. Note that certain cakes take 

different production times. Please refer menu for further details. All orders will only be proceeded once it has been confirmed including payment via phone call.

RETURNS

No claims will be accepted after 3 days from pick up or delivery. Products must be returned to our factory for claims to be processed, and if applicable a credit will be given.

SIZE & PORTIONS

Our cakes are available in three sizes and the recommended portion size will produce roughly the following quantities:

12"        20 - 22 serves

10"        10 - 16 serves

8"          8 - 10 serves

For a clean cut, warm your knife in hot water and dry prior to cutting the cake.

DISCLAIMER

Menu Photos are accurate at the time it was taken. Decorations of Cakes & Treats may alter occasionally as our recipes are subject to change while the allergens stated on this website may differ accordingly. Current allergen declarations are available upon request. Products that do not contain an allergen in their recipe are manufactured in the same premises & equipment where allergens may be present.

AMBIENT SERVICE

Some of our products are applicable to be served at ambient temperature. Those indicated as ambient may be considered as suitable hold at ambient during service. We recommend all products to be stored refrigerated at 3°C – 5°C and all use by dates are calculated at 100% refrigerated storage, therefore choosing to hold at ambient will reduce the shelf life of your product.

ALLERGENS TABLE

Please click HERE to download a copy of our current Allergens Table.